FREQUENTLY ASKED QUESTIONS
Do you do custom orders? Or reserves?
If you are just wanting one mug that you maybe missed out on on our restock, we unfortunately do not do customs in situations like that!
If you are a local wanting a full set (6+ items of dinner plates, dessert plates, bowls and mugs of one single glaze style) please send us a message and we will let you know if we have the capacity. Full sets MUST include plates, and bowls. For example, we will not accept an order of 6 mugs, but we may accept an order of 6 dinner plates, 6 dessert plates, 6 bowls and 6 mugs. Local pickup only.
What happens if my pottery arrives damaged?
We carefully package each item so that it arrives to you in perfect condition, but because of the natural fragile state of pottery, on occasion something may be damaged. Please contact us and take as many photos of the damaged box as well as the pottery and send to us at firstname.lastname@example.org. Claims received more than 7 days passed the delivery date may not be eligible for refund or replacement.
Do you do wholesale?
We are not able to accommodate wholesale requests at this time. But that might change, you can always email us at email@example.com!