FREQUENTLY ASKED QUESTIONS

Do you do custom orders? Or reserves?

If you are just wanting one mug that you maybe missed out on on our restock, we unfortunately do not do customs in situations like that! If you are wanting a full set (6+ items of dinner plates, dessert plates, bowls and mugs of one single glaze style) please send us a message and we will let you know if we have the capacity.

Shipping

Orders ship via USPS within 2-3 business days of purchase.

Returns

We do not accept returns, exchanges, or cancellations, but always want to make sure our customers are 100% happy so please contact us if you have any problems with your order.

What happens if my pottery arrives damaged?

We carefully package each item so that it arrives to you in perfect condition, but because of the natural fragile state of pottery, on occasion something may be damaged. Please contact us and take as many photos of the damaged box as well as the pottery and send to us at clayplantroad@gmail.com. Claims received more than 7 days passed the delivery date may not be eligible for refund or replacement. 

Do you do wholesale?

We are not able to accommodate wholesale requests at this time. But that might change, you can always email us at clayplantroad@gmail.com! 

Copyright

All materials including, but not limited to designs, photographs, and product names are property of Clay Plant Road Pottery. These materials may not be copied, reproduced, or distributed without the artist's written permission. 
All works © Clay Plant Road Pottery 2020.